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Jonathan Wirick

CIS Student | Service Desk & Infrastructure Support

West Kelowna, BC
jwirick06@gmail.com
github.com/jwirick06

## Summary

Computer Information Systems student at Okanagan College, credential conferral pending, continuing to a Bachelor of Computer Information Systems with a Cybersecurity option in Fall 2026. Supported front-line service desk operations for the City of West Kelowna across 15 facilities, working in Ivanti for both ticketing and asset inventory, imaging and deploying end-user hardware, and replacing network equipment. Three years of self-directed server and network administration in a permanent home lab.

## Key Skills

- Service Desk & Support

Ivanti (ticketing, asset inventory, back end)Incident intake and prioritizationITIL-aligned queue practiceHardware imaging and deploymentEnd-user supportPoint-of-sale systemsTechnical documentation

- Infrastructure & Networking

Cisco/Meraki switches and access pointsProxmox VEDocker ComposeHyper-VWindows Server 2025 (home lab)Linux (Ubuntu/Debian)TailscaleDNS and static IP addressing

- Cloud & Version Control

Azure ReposAzure Key VaultGitMicrosoft 365Intune reporting

- Languages & Data

JavaJavaScriptC#PHPDart/FlutterOracle SQLPostgreSQLExcel and Power Query (M)

Problem Solving: Enjoy working with people to solve problems using technology.

## Work Experience

  1. Information Systems Student

    June 2026 - August 2026

    City of West Kelowna

    • Provided front-line support across all 15 city-managed facilities, receiving, documenting, and prioritizing incidents and service requests in Ivanti.
    • Covered the majority of the service desk queue alone for a week while the team was away, resolving every request within scope and escalating the rest.
    • Traced and corrected a fault in the Ivanti back end that prevented a field value from saving, restoring accurate records.
    • Imaged 65+ desktops and laptops, and deployed 10+ workstations and 120+ monitors including mounting, peripherals, and cable management.
    • Replaced and configured 10+ Cisco and Meraki switches and access points.
    • Completed a full technology asset audit across all 15 locations and built a dashboard for lifecycle and replacement planning.
    • Authored the city's cybersecurity incident response plan and its accompanying task matrix.
    • Facilitated a runbook initiative across the four-person infrastructure team, developing the template, running the sessions, and guiding senior staff through documenting their procedures.
    • Conducted an Adobe licensing survey leading to an estimated 20% reduction in annual Adobe spend, roughly $10,000 or more per year.
    • Configured Azure Repos and Key Vault for departmental adoption after presenting the proposal to management, and authored the Git workflow and onboarding documentation.
    • Relocated a department's technology during an office move, and supported Emergency Support Services setup during wildfire response.

  2. Parts Driver & Warehouse Support

    June 2024 - Present

    Lordco Auto Parts

    • Handle inbound calls from customers and branches, recording order details and updating records in internal systems.
    • Operate point-of-sale and inventory systems for counter sales, returns, and parts lookups.
    • Run multi-stop delivery routes on schedule, coordinating with branches on changes and priority orders.

  3. Cashier/Cook

    April 2022 - September 2024

    Chopped Leaf

    • Served customers and prepared menu items through high-volume lunch and dinner periods.
    • Operated the point-of-sale system for counter orders, processing cash and card transactions.
    • Maintained food safety and cleanliness standards.

## Self-Directed Technical Experience

Personal Lab

2023 - Present
  • Run a permanent Proxmox VE environment with LXC containers, Docker Compose services, scheduled backups, and Tailscale remote access.
  • Built a Windows Server 2025 Hyper-V lab covering AD DS, organizational units, Group Policy, static IP addressing, DNS, and domain joins.
  • Provide ongoing informal first-line support for family and neighbours.

- Projects

Sendline

Flutter Dart Supabase PostGIS

Ski and snowboard tracking app built in Flutter, backed by Supabase and PostGIS with row-level security enforcing per-user access to run data.

Taskd

[ Code ]
Java Maven JUnit Concurrency

Distributed task scheduler with priority queues, retry handling, and real-time metrics, built around enterprise design patterns with 90%+ test coverage.

SteadyPlan

[ Code ]
PHP PostgreSQL REST API MVC

Kanban project management app. Served as project lead, leading a team of 4 of my peers, and designed the PostgreSQL schema and the PHP REST API behind task reordering and team collaboration.

Bracket Bets

[ Code ]
JavaScript GraphQL Async

Client-side prediction game that consumes a third-party GraphQL API, parsing tournament brackets into a Top 8 guessing interface.

## Education

Diploma of Computer Information Systems

Okanagan College

September 2024 - August 2026 Conferral pending
  • Coursework complete and program requirements met. Conferral pending the graduation audit.
  • Dean's List in both years of the program.

Bachelor of Computer Information Systems, Cybersecurity option

Okanagan College

Starting Fall 2026 In progress

## Additional

Valid Class 5 driver's licence. Able to obtain a Police Information Check.

## Connect

Open to service desk, IT support, and infrastructure roles.

[ Contact Me ]